Customer Stories From The Front Line.
Our Microsoft Support team deals with a lot of different types of customer issues, and we want to share some of the stories from these. Join this full-day pre-con to learn from some of the top customer issues and trends Microsoft Support has faced. Explore the problem, and then dive into how we fixed it!
Our toolset for these solutions will involve tools you use every day, along with some that push your limits. Did anyone say, “Debugger?” We will showcase real-world techniques that you can use to troubleshoot and resolve your top database issues, focusing primarily on the Engine, but also delving into other areas of SQL Server. And don’t forget about the demos. We will demonstrate how each issue occurred, walk through how we identified and resolved the problem, and look at new support features in SQL Server 2012 to help you going forward.
Bob Ward is a Principal Escalation Engineer in Microsoft Customer Service and Support (CSS) based in the Microsoft Regional Support Center in Irving, Texas. He has worked with Microsoft since 1993 and has now supported every release of Microsoft SQL Server from 1.1 for OS/2 to SQL Server 2008. Bob has been presenting topics on SQL Server at PASS Summits since 2003 both in the United States and Europe. His background in the computer industry spans 24 years and includes database development projects with companies like General Dynamics, Harris Hospital, and American Airlines. Bob graduated with a bachelor's degree in computer science from Baylor University in 1986. Bob has co-authored the book SQL Server 2005 Practical Troubleshooting: The Database Engine including chapters on advanced data recovery and troubleshooting critical errors. He now authors and directs one of the most popular blog sites for SQL Server advanced users at http://blogs.msdn.com/psssql
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